Frequently Asked Questions

Everything you need to know about our platform.

Getting Started

What is this platform and how does it work? â–¾

Our platform lets you create custom forms, generate a unique QR code for each form, and collect customer responses automatically. Customers scan the QR with their phone camera, fill out the form on a web page, and the data appears in your dashboard. You can download all submissions as an Excel file anytime.

Do I need to install any software? â–¾

No. Everything works in your web browser. There's nothing to download or install. Customers also don't need to install anything — they just scan the QR code with their phone's camera.

How long does it take to set up? â–¾

About 5 minutes. Sign up → create your form → add your branding → generate QR. You can have a working QR code in under 5 minutes.

Free Trial

What's included in the free trial? â–¾

The free trial gives you 7 days of access to the platform, where you can:

  • Create 1 QR-coded form
  • Collect up to 10 submissions
  • View all submissions in your dashboard
  • Download data as Excel

The trial ends after 7 days OR after 10 submissions are collected — whichever comes first. No credit card is required to start.

What happens when my trial ends? â–¾

You can still log in to your account, but you won't be able to view your data, download Excel files, or create new forms until you subscribe. Your data remains safe in our system — you simply need to subscribe to access it again.

Can I extend my free trial? â–¾

Trial extensions are not standard, but you may contact support to request one in special cases. Otherwise, subscribing to the Pro plan gives you full access immediately.

Pricing & Payments

How much does it cost? â–¾

We have two charges:

  • Yearly Subscription (₹499/year): Required to access your dashboard, view submissions, and download Excel data.
  • Per QR Code (₹399): Each new QR code costs this amount. A QR code never expires and collects unlimited responses for life.

So if you want one form, you'd pay ₹499 (subscription) + ₹399 (QR) for the first year. The next year, you only pay ₹499 to renew dashboard access — your existing QRs continue to work.

What payment methods do you accept? â–¾

We use Razorpay as our payment gateway, which accepts: Credit Cards, Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and Wallets. All transactions are secure and PCI-DSS compliant.

Is GST included in the price? â–¾

The displayed prices are inclusive of all applicable taxes including GST as per Indian tax laws.

Do you offer refunds? â–¾

Yes, we have a transparent refund policy. Please see our Refund Policy page for full details on eligibility and process.

Can I use a discount/coupon code? â–¾

Yes. If you have a valid coupon code, enter it during checkout. You'll see the discount applied before payment.

Using the Platform

Can I create multiple QR codes for different events? â–¾

Yes! Each form gets its own unique QR code. You can name your forms after events, campaigns, or branches (e.g., "Diwali Sale 2026", "Mumbai Branch", "Customer Feedback"). Each event QR collects data separately so you can track which event got the most responses.

Can I add my company branding to the forms? â–¾

Absolutely. When creating a form, you can add your company logo, company name, contact number, email, address, website, and choose a brand color. All of this will appear at the top of the form when customers scan the QR.

Is there a limit on submissions per form? â–¾

For paid subscribers, there's no limit. Each QR code can collect unlimited submissions for life. Trial users are limited to 10 submissions in total.

Will my QR code stop working if I don't renew? â–¾

Your QR code will keep redirecting to your form, but customers may see a "form unavailable" message if your subscription is expired. To keep collecting data, you should renew your subscription.

Data & Privacy

Where is my data stored? â–¾

All data is stored securely in encrypted cloud databases. Please see our Privacy Policy for details.

Who owns the data I collect? â–¾

You do. Any data collected through your forms belongs to you. We act only as a service provider that stores and presents the data on your behalf. You can download or delete your data at any time.

Can I delete my account and all data? â–¾

Yes, you can request account deletion by emailing us at support@qrforms.com. We'll permanently delete your account and all associated data within 7 business days.

Technical Support

How do I contact support? â–¾

Email us at support@qrforms.com. We respond to all queries within 24-48 hours on working days.

My QR code doesn't scan. What should I do? â–¾

Make sure the QR is printed clearly and large enough (minimum 2cm × 2cm). Check that your phone camera has good lighting and is steady. If issues continue, try the direct form URL provided in your dashboard.

Can I edit a form after creating it? â–¾

Yes, you can edit fields, branding, and other details from your dashboard. The QR code stays the same — it always points to the latest version of your form.

Still have questions?

Reach out to us — we're here to help.

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